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Porsche of San Antonio

Service FAQs

 Does Porsche of San Antonio provide loaner vehicles?

Subject to qualification, we are able to provide the following means of transportation with a service appointment:  1. Shuttle Service; 2. Rental vehicles at a discounted rate; 3. Porsche Mobility Vehicles for warranty work.  You must qualify for a loaner vehicle and reserve it when making an appointment in advance of bringing your car for service.  Loaner vehicles are provided based on availability and length of service.  Due to the size of our loaner fleet, we cannot accommodate requests to drive a certain model vehicle.  If qualifications are met for a loaner vehicle, we require a copy of your driver's license, a credit card deposit and proof of insurance.

 

How can I determine when my vehicle is due for its next service?

If you are an existing customer, contact our Service Department professionals who can locate your previous service records to determine what was performed.  If you are a new customer to Porsche of San Antonio, we can determine what service is due next for your vehicle.

 

I did not purchase my vehicle from Porsche of San Antonio.  Can you still service my vehicle?

Of course!  As an authorized dealer for Porsche Cars North America, we will service vehicles for customers who did not purchase from us.

 

Do you have an Early Bird/After Hours Drop-Off?

Absolutely!  We know that it can be hard to get your vehicle in during business hours.   There are Early Bird forms next to our service door that you can complete and put in the drop box with your keys.

 

Are you open on Saturdays?

Yes, we are open on Saturday from 9:00 a.m. - 5:00 p.m. for appointments and emergency repairs.  We staff Saturday with 25% of our technicians, so please call us for emergencies before you arrive so we can attempt to schedule your car to be seen on Saturday, if possible.

 

Do you provide complimentary basic courtesy washes for service customers?

Yes, when a repair order is written for an hour or more of labor, we provide a complimentary basic car wash.

 

Why install parts at Porsche of San Antonio?

All OEM parts installed at Porsche of San Antonio carry a two year warranty on parts and labor.  This is a replacement warranty with unlimited mileage excluding wear and tear items.

 

Can I bring my own parts for you to install?

No, we only install parts purchased through Porsche of San Antonio from Porsche Cars North America or other Porsche of San Antonio approved vendors.  Since these parts carry a warranty and we have a business relationship with the parts provider, we are able to address the situation if anything happens during the installation of the parts.  We are not able to do so for parts purchased elsewhere so we do not install them.

 

Can I bring my own tires or ship tires to Porsche of San Antonio for you to install?

No, we only install tires purchased through Porsche of San Antonio from Porsche Cars North America or other Porsche of San Antonio approved vendors.  Since these tires carry a warranty and we have a business relationship with the provider, we are able to address the situation if anything happens during the installation of the tires or alignment of the tires.  We are not able to do so for tires purchased elsewhere so we do not install them.

 

Where can I order accessories?

You may order accessories through our Parts Department.

 

Where can I order parts?

You may contact our Parts Department to see if we have your part(s) in stock.

 

If you do not have a part in stock, how long will it take to order?

If we need to order a part, it usually arrives within one to five business days depending on the part.

 

What is Porsche Cars North America's battery warranty?

As stated in Owner communication, battery care is the responsibility of the Owner once the vehicle is sold.  In order to replace the battery, your Porsche must be driven a certain number of miles per year.  Porsche Cars North America requires a reasonable mileage of at least 15 miles per day or 6,000 miles per rolling twelve months for battery replacement under warranty.  Per Porsche Cars North America's warranty requirements, you will need to bring your Porsche vehicle into service so that we can verify that you have driven the require mileage shown above.

 

Extended Service Contracts

Some Porsche of San Antonio service customers have extended service contracts which were not purchased from Porsche of San Antonio.  Porsche of San Antonio has had substantial difficulties with the administrators of those contracts.  These difficulties include failure to timely approve and pay for repairs, failure to pay for repairs in full and other matters.  Because Porsche of San Antonio does not have a continuing business relationship with the administrators of contracts it did not sell, it is not always possible for us to resolve disagreements with them in a timely and business-like fashion.

Accordingly, Porsche of San Antonio will process claims for reimbursement for repairs covered by a service contract only if the contract was sold by Porsche of San Antonio.  Repairs covered by extended service contracts not sold by Porsche of San Antonio must be paid for by the customer at the time the service is completed, like any other repair.  The customer can submit the repair to the extended service contract company for reimbursement.  At the request of the customer, Porsche of San Antonio will report the claim to the cusomer's service contract company; however, the repair will be performed only upon the customer's authorization and agreement to pay for it.

This policy has no effect on Porsche Cars North America's warranties and Porsche Certified Pre-Owned Coverage, which, of course, will continue to be honored by Porsche of San Antonio.